“In listening to Lisa, and meeting her for the first time, I really felt like I’ve known her as a friend for a long time,” expressed a long-time Good Leadership Breakfast guest. “She is really special!”
Lisa Wright, the President and CEO of Community Health Choice based in Houston, Texas, was the speaker at the 99th Good Leadership Breakfast last Friday. Her presence as a charismatic, personable and confident CEO painted a picture of how we all can create a compassionate culture, where leaders seek accountability.
“Like healthcare everywhere, the entire system needs to change to keep up with the needs of the sickest of the sick and poorest of the poor,” Lisa shared during our interview. “Especially in Texas, where the politics are very deep, we simply need to be faster, more efficient and more influential today to improve the health of our community from the bottom up. That’s what we’re doing. We’re winning and it feels great!”
Determination with teamwork
Two years ago, the senior leaders at Community Health Choice found Lisa to be intensely focused and determined to create a higher performing culture. Through interviews with her staff, the Good Leadership coaches uncovered three of Lisa’s Success Habits, which were discussed during her interview at the Breakfast. Success habits are things good leaders learn to do over and over again, because it really works in creating great results with a team:
- No dancing room: she asks purposeful questions with intent. Lisa explained: “We don’t have time for vague answers and generalities on our team. We have to be clear, decisive and move quickly. That’s why there’s no tap dancing allowed in my team.”
- Grace matters: honor people with deep listening – and allow mistakes. She explained: “No one has all the answers. Everyone on the team has to keep an open mind, we need to have the courage to keep trying new things. We make the time to really understand one another’s convictions and passions. And when we mess up, we extend grace and encouragement so we can try again.”
- Everyone accountable – win or lose together. “Nothing significant ever happens alone – when we succeed, we all win together. And when we fall short, there’s no room for second guessing or finger-pointing. Not everyone has the stomach for true team accountability…but that’s the only way to create great results.”
View the video of the breakfast online now.
Celebrating 100 on November 18
As the 88th speaker at the Good Leadership Breakfast over the past 13 years, Lisa Wright will be returning next month to celebrate with more than 50 other past speakers. A limited number of tickets remain, for the Champagne Brunch 100th Episode. The speaker will be former Medtronic CEO, Bill George, whose life work includes the bestselling book: True North, and a research fellowship at Harvard Business School. Guests will receive a copy of his newest book: True North, Emerging Leader Edition.